Questions people ask before they move

No. You keep your domain where it is, and your email stays put unless you ask me to move it. I only change the settings that point your website at my server. I never recommend moving a domain provider unless it saves you money.

I copy your site to my server and test it privately first, while your current site keeps running. Then I switch over at a quiet time. Most moves go unnoticed by your visitors. Nobody can promise a move with no downtime at all, but I plan every switch to keep it short.

Yes. I'll set up your hosting, SSL certificate and email, and help you pick and register a domain if you don't have one. I explain each part in plain English as I go, so you know what you own and what you pay for.

Yes. There's no VAT to add, no SSL fee and no domain protection charge. It renews at £119 unless I write to you at least 30 days before any change. The only extras are domain registration, if you register a domain with me, and paid changes you ask for.

If you're unhappy in the first 30 days, I refund your hosting fee in full. After that, give me one month's notice and I refund the unused full months. Either way, you get a full backup of your website to take with you, free.

You call or message me. I keep a daily backup of your site off the server, so I can roll it back to yesterday if needed. Problems on my side, like the server or SSL, I fix at no charge. Changes or fixes to your site itself cost £65 an hour, and I tell you the cost before I start.